At Readagon, we value your privacy
We are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and make purchases through our platform.
1. Information We Collect:
We collect personal information such as your name, email address, shipping address, payment details, and browsing activity when you create an account, place an order, or interact with our platform. This information is necessary for processing your orders, improving your shopping experience, and communicating with you about your purchases.
2. How We Use Your Information:
We use your personal information to process orders, provide customer support, send order updates, and send marketing communications (if you opt-in). We may also use your data to improve our website and personalize your experience.
3. Data Security:
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. Payment transactions are processed through secure, encrypted channels.
4. Sharing Your Information:
We do not sell, rent, or share your personal information with third parties, except when required for processing payments or fulfilling your orders (e.g., with shipping companies). We may share information with trusted partners to help us operate our platform and conduct business, but they are obligated to keep your information confidential.
5. Cookies and Tracking:
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can adjust your browser settings to disable cookies, but this may affect your experience on our platform.
6. Your Rights:
You have the right to access, update, or delete your personal information at any time. If you have any questions about your data or wish to exercise your rights, please contact us at hello@readagon.com or 074 016 7290.
7. Cancellation Policy:
At Readagon, we strive to ensure the accuracy of every order. In the rare event that a customer receives an incorrect book, we are committed to resolving the issue promptly. If you wish to cancel the order due to receiving the wrong book, please follow the steps outlined below:
Inform Us: Customers must notify Readagon within 24 hours of receiving the wrong book. You can do so by:
Email: Send an email to hello@readagon.com with your order details and request for cancellation.
Phone Call: Call our customer service team at 074 016 7290 to inform us of the incorrect delivery.
Refund Process: After we receive the returned item, we will initiate a full refund to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
We appreciate your understanding and will do our best to ensure a smooth resolution of any issues.
8. Changes to This Policy:
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Please review this policy periodically for any updates.
By using our platform, you consent to the collection and use of your personal information as described in this Privacy Policy.