At Readagon, we aim to ensure that you are fully satisfied with your purchase.
If you are not completely happy with your order, we offer a straightforward return policy. Please read the following guidelines:
1. Eligibility for Returns:
Return Window: You can return physical books within 14 days of receiving your order.
Condition of the Book: To qualify for a return, the book must be unused, unmarked, and in original condition. It should be free from any signs of wear, tear, or damage.
Damaged or Defective Books: If the book arrives damaged or defective, you are eligible for a full refund or replacement. Please contact us immediately with photos of the damaged item to speed up the process.
2. Non-Returnable Items:
Promotional/Sale Items: Books purchased as part of a special promotion, discount, or final sale may have different return restrictions. This will be noted at checkout or in the product description.
3. Return Process:
Initiating a Return: To begin the return process, please reach out to our customer service team at hello@readagon.com or 074 016 7290. Be sure to include your order number and the reason for the return.
Approval and Instructions: Once we receive your return request, we will review it and confirm eligibility. If approved, you will receive detailed instructions on how to return the book.
Return Shipping: You will be responsible for the return shipping costs unless the book is defective, damaged, or sent incorrectly. We recommend using a trackable shipping service for returns to ensure the item reaches us safely.
4. Refunds:
Processing the Return: Once we receive and inspect the returned book, we will process your refund to the original payment method (e.g., credit card, PayPal, etc.).
Time Frame: Refunds may take up to 5-7 business days to appear in your account, depending on your payment provider.
Partial Refunds: If the book is returned in used or damaged condition (other than due to defect), a partial refund may be issued, depending on the extent of the damage.
5. Exchanges:
If you would prefer to exchange your book for another title, please contact our customer service team to assist with the exchange process.